Shipping policy

Shipping Policy

Luca & Leni — Reliable US Delivery

Last Updated: May 29, 2026

At Luca & Leni (www.lucaandleni.com), we are committed to providing a reliable, transparent, and efficient shipping experience for all our customers across the United States.

1. No Hidden Fees (DDP Shipping)

To ensure a worry-free shopping experience, we ship all orders to the United States on a Delivered Duty Paid (DDP) basis.

  • Taxes & Duties Included: The price you see at checkout is the final price. All applicable sales taxes and import fees are pre-paid by us.
  • No Surprise Bills: You will not be required to pay any additional fees to U.S. Customs or the courier upon delivery.

2. Shipping Costs

FREE Standard Shipping on all U.S. Orders

No minimum purchase required.

3. Delivery Timeline

Our products are dispatched from our international fulfillment centers to provide the best value and quality.

Stage Duration
Order Handling Time 1 – 3 Business Days (Mon – Fri)
Transit Time 5 – 10 Business Days (Mon – Fri)
Total Estimated Delivery 6 – 13 Business Days

*Order Cut-off Time: 8:00 PM (EST). Orders placed after this time or on weekends begin processing the next business day.

4. Tracking & Delivery

Once dispatched, you will receive a Tracking Number via email to monitor your package's journey. Please ensure your delivery address is accurate, as Luca & Leni is not responsible for lost packages due to incorrect information.

Shipping Assistance

Questions about your shipment or missing items?

Email: info@lucaandleni.com

Administrative Office (Non-Return Address):
2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada